I’ve been having serious problems with vstarclub.
My problems began on the 18th of June 2018 when I won SGD1530.45 playing slots on 8STAR/LPE88.
My 1st deposit (via ibank) made with them was on the 17th of June 2018. I deposited SGD 50.00 and the second deposit SGD 350.00 (claimed with Slots Deposit Bonus)
My 3rd deposit (via ibank) made with them was on the 18th of June 2018 I deposited SGD 350.00. I got the ‘Slots Deposit Bonus’ with my deposit and made it through the wagering requirements to request a withdrawal afterwards.
I requested the withdrawal for SGD1500 to be transfered to my Bank Account and the Balance $30 to be transferred to another gaming account Mega888.
I contacted them through their Whatsapp contact +65 9156 0813 for withdrawals. There were no replies for almost an hour, then I went onto their site http://vstarclub.com/ asking Support from Live Chat Support Agent. My chat was instantly closed and ever since then, my IP address was banned to reach their livechat at their site.
Then, I got a Whatsapp reply from them saying they did not notice and told me they were having technical issues told me to wait till 05:30pm. Right after that, My gaming account for 8STAR was LOCKED.
Since then they have just gone COMPLETELY silent. The reasons for which I did not get paid, and then LOCKED my account to me were NOT informed. I have called and messaged but they NEVER respond. Calls to customer service go unanswered. I am just being completely ignored. They’ve BLOCKED me on both Whatsapp & Telegram. I got my friends to help, messaging them and instantly they replied. So I felt I really had no alternative but to look at complaining on sites/blacklisted casino sites. I hate to go down this route but it’s a lot of money to me and there is no explanation or anything. I would not worry so much if they didn’t ignore me on chats.
It is not right for a casino to be helpful and responsive right up until the moment the player actually wins anything and then behave as if nothing happened and no one is messaging them. I hope you can help me to recover my funds. Thanks for reading.
(I’ve attached screenshots of communication between vstarclub, bank receipt and account detail page)